Check your order- It is important that you take a few moments to check your order paying particular attention to the following details:
That we have noted all correct contact details and any special instructions that are needed.
If you have requested an additional service, e.g. assembly of furniture, and it is not on your sales order, please contact your Sales Consultant to have it added.
That the item will fit into your room. It can be easy to misjudge sizes. We will aim to provide measurements where possible.
Any items which have to be specifically orders are non- returnable and non- refundable.
Please consider whether there is adequate access to your house and through your house for the item being delivered. A re- stocking charge of 20% of the item’s value will apply ehere adequate access is not available when goods are delivered.
Your payment terms are outlined on the front of your sales order. All balances are due prior to delivery, or only Cash on Delivery.
At the point of sale you will be given a delivery date for your purchase (please note that specific times cannot be given for deliveries). This applies to all items that are in stock. If you purchase needs to be ordered specifically for you, we will quote you a lead time for this order and a delivery date will be scheduled for you when this order arrives into our warehouse. We are dependent on the advice of our suppliers when quoting lead times to you, but where there is any undue delay in receiving your order, your Sales Consultant will advise you of this. The day before your scheduled delivery, our driver will contact you with an expected delivery time (within two hours).
Please note the following: If for some reason the driver cannot make contact with you on the day before delivery, it will be rescheduled for the next available day. Our driver will only deliver to the door of your premises. If any of our staff agree to place items inside your premises, Ef World Furniture will take no responsibility to any damage however caused to your premises or possessions within. If our driver calls to your premises and fails to gain access we will try to contact you. If we cannot contact you or if you are unable to gain access for our driver, your delivery will be re- scheduled for the next available day. You must inspect all furniture thoroughly when delivered and sign the driver’s documentation.
This will confirm that you have inspected and received the goods in perfect condition. If for some reason you wish not to have the goods unpacked, you must accept that the goods have been delivered in perfect condition. Any defects which come to light after you have signed the driver’s documentation must be notifed to our customer service desk within 3 working days of receiving your delivery.
Your goods may be held for up to 28 days will full payment at point of sale. After this date a weekly storage charge of 1% of the value of your order will apply.
All goods supplied by the seller come with a manufacturer’s warranty 12 months Where a factory fault has been determined, the Buyer will be offered a replacement part or product of at least equal or higher value The above terms and conditions as set out by EFWORLD Furniture do not affect your statutory rights.